Account and help
Get help with your account or listing
Open a support ticket, add useful context and find the right settings.
Use in-app support for an issue tied to your account, listing, conversation or credit purchase. If you cannot sign in, use the public contact page.
Open a support ticket
- Sign in and open Settings → Help & support.
- Under Contact support, choose the category that fits: General, Technical, Billing, Account or Safety.
- Write a short subject and explain what happened. Include the relevant listing link, the approximate time and any error message you saw.
- Send the ticket and check the confirmation. Return to Help & support to see your tickets and replies.
Give enough detail for support to understand the problem. Do not include a password, one-time password, UPI PIN or full card details.
If you cannot access your account
Open Contact Flipns for the available contact options. Explain that you cannot sign in and describe the problem without sending your login credentials.
Find a setting
| What you want to change | Where to go on the website |
|---|---|
| Profile visibility or blocked accounts | Settings → Privacy |
| Notification choices | Settings → Notifications |
| Account details | Settings → Account |
| Credit balance and purchases | Credits |
For a suspicious listing or conversation, report or block the person. For an immediate emergency, contact the appropriate local emergency service.